Here are answers to some commonly asked questions about Media eXchange Desk™. Please look through the categories below. If you do not find the answer to your specific question, or would like additional information, simply .

Frequently Asked Questions

1. What kind of electronic documents can eMediaTRADE process?
   Invoices: Cable, Broadcast TV and Radio, Network
   Orders: Local Cable (NCC XML Standard), Network Cable (TECC Standard 850) and additional document types under development and available upon request.
   
   
2. I’d like to receive invoices electronically. What agency formats does Media Exchange Desk output?
   Adware, Datatech, Donovan Data Systems, Strata/SBMS, MRP SmartPlus, TVScan, Tapscan Radio, DataTrack, MediaLine, Adtraq, CTV Media, Affidavit Desk™ by eMediaTRADE and Spotdata (non-eMediaTRADE charges apply). Agency MXD users can also print their invoices to paper or PDF (Adobe’s portable document format). Agencies not using stewardship software or using non-standard stewardship software can save their affidavit data to disk in a delimited file for use with all popular spreadsheet programs.
   
   
3. How can I be sure that the invoice data I receive via MXD will be usable?
   MXD performs tests and “grades” data as it is being uploaded by the media retailer to ensure that fields required by the AAAA standards are populated and in the correct format. During the document targeting process, additional validations are performed to ensure that the needs of the recipient are met. Many agencies require their values for client, product and estimate code be provided in order to match the invoice to the order for reconciliation. We flag documents with missing data elements and prevent delivery until the originator resolves the problem.
   
   
4. Can anyone else see my invoice data?
   The data sent to you by the originator is targeted to you by the originator. The data sent by the originator is only seen by the targeted recipient and will never be seen, collated or analyzed by any outside parties or entities with a stake in the buy/sell process.
   
   
5. I cannot remember my login information. What do I do?
   Please or call 770.642.7440.
   
   
6. How do I register with eMediaTRADE?
   The first step is to visit our registration pages located at http://register.emediatrade.net. After you submit the information, our customer support department will review and contact you once the account is established.
   
   
7. Do I need anything special to use eMediaTRADE?
   Please visit our system requirements section.
   
   
8. Can I begin using the service immediately?
   After you submit the information, our customer support department will review and contact you once the account is established.
   
   
9. How do I change my Log On information or email address?
   Please or call 770.642.7440.
   
   
10. How long does it take for a document to reach the recipient?
    After the document is sent it is available for the recipient to download.
    
    
11. How does the recipient know a document is waiting to be downloaded?
    An email is sent to recipient with a packing list notifying them a new document has arrived. Also, reminder emails are sent daily.
    
    
12. What does the red, yellow and green status’ mean?
    eMediaTRADE flags documents with 3 different statuses: red, yellow and green. The red indicates the documents have errors which must be corrected before the document can be sent or downloaded. Yellow indicates a document has not been targeted to a recipient. Finally, green indicates a document is ready to be sent or downloaded.
    
    
13. Why didn’t my documents auto-send?
    There are a number of reasons documents did not auto-send:
    1. The auto-send feature of your account maybe turned off.
    2. Auto-target rules may not be established or may have changed
    3. Documents may contain error and must be corrected prior to sending.
       
       
14. How do I see what the document errors are?
    If a document is flagged with a red stop sign, you can click on the document id and view the errors under “Document Errors”
    
    
15. What ports does eMediaTRADE use for uploading document files to MXD?
    To successfully communicate with our servers for uploading files, ports 2066 or 80 must be open on your network.
    
    
16. Is there file size limit when uploading to MXD?
    No. eMediaTRADE does not place restrictions on the file size.
    
    
17. What is the document server name and IP address?
    If you are using port 2066, the server name is www.emediatrade.net. For port 80, the server name is file_xfer.app.emediatrade.net. The IP address for our document server is 66.45.16.180.
    
    
18. What are the options to upload files other than the website?
    In addition to our web site, eMediaTRADE has three utilities for uploading files to our document server. These are TBX, File Transfer, and EMT Link. Please see the following page for descriptions.
    
    
19. What are the options to download files other than the website?
    In addition to download via MXD, we can deposit the affidavit files on your companies FTP site.
    
    
20. How long will documents remain in my account?
    Electronic documents will remain in your account for 18 months.
    
    
21. What is a value-mapping or code 256 error and how do I correct this?
    eMediaTRADE maintains listing your network codes for your account. If you receive a value-mapping error, this means you have a network code missing from your network table. To resolve this, please with the network code and name you are missing.
    
    
22. How can I test my connection to your servers?
    To test if you can connect to our document server:
1. Click on “Start” button in Microsoft Windows.
2. Click on “Run…”
3. Type in “cmd”, and click the “OK” button
4. At the prompt type the following “telnet 66.45.16.180 2066”
5. If you get a successful connection the following will be displayed: “Server ready.”
   
   
23. How come I am only receiving a few invoices electronically via eMediaTRADE?
    On a monthly basis, eMediaTRADE notifies all our media retailers of the new and current agencies using eMediaTRADE. However, sometimes these notifications are not acted upon by the media retailer. To expedite receipt of all your affidavits electronically via eMediaTRADE, please let your account executive know that you have an account with eMediaTRADE and would like to receive your affidavits electronically. We also have a generic letter you can send to the systems/stations you place buys with.
    
    
24. What invoice electronic formats does eMediaTRADE accept?
    eMediaTRADE accepts virtually all invoice formats. To verify your electronic invoice file will work with our system, please a sample file.